Clarify the work.

Clarity is the enemy of waste.

Every task, ticket, or commitment at Segern is specific, owned by one person, and has a clear definition of done.

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How we do it:

• Break down projects into clearly-scoped, actionable issues.
• Assign a single owner to each issue or deliverable—avoid shared accountability.
• Make “done” explicit: what success looks like, what artifacts are needed, and who needs to sign off.
• Assign ownership as early as possible; the fewer people responsible, the clearer and more accountable the work.

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Practice:

• For every issue, write: “Owner: ___, Success looks like: ___, Done when: ___.”
• Review open issues weekly for clarity and closure.

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When the work is clear, the results are better—and the energy is lighter. Ambiguity is the slowest poison. Clarity is our cure.